Refund policy
Due to the nature of the products we sell, all sales are final. We have a strict return policy and will only offer refunds on a case by case basis.
We will not make exceptions for opened boxes or cases.
If you change your mind about an item, contact us within 30 days of placing the order and request a return. You will need to provide us with your order information and the item must be returned to us in the same condition that you received it:
Still factory sealed
Packed Securely
Insured for the purchase price
If a returned item arrives with damage due to improper packaging or is missing parts you will not be issued a refund.
IF AN ITEM HAS BEEN OPENED IT CANNOT BE RETURNED.
You MUST contact us at mikey@tolucalakecollectorsbase.com BEFORE shipping an item back. We will not accept any unexpected arrivals and you will not be issued a refund.
You will receive a refund of the purchase price on a return. We will not refund the shipping cost, that cost is on the purchaser.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at mikey@tolucalakecollectorsbase.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Such as trading cards, sixth scale figures and comic books. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mikey@tolucalakecollectorsbase.com.